Terms of Service

Welcome to our dreaded rules page. This page serves as a way to answer your questions and protect both parties.

We ask that you read and accept the following Terms of Service. By working with us, we assume that you have read and accepted these terms. We reserve the right to add, edit, or remove any point in this document for any reason.

AwooForSuits Terms of Service (Updated: March 2026)

Communication

Spanish is our native language, but you may also communicate with us in English through Telegram (@Sicka) or email (Email). Questions or inquiries can also be sent to our email address.

You may use the social media links on our home page to contact us if you do not prefer email. We will try to reply within 48 hours or as soon as possible. All agreements made electronically are binding.

Quality Responsibility

AwooForSuits is a growing studio; our suits are fully handmade and designed to be worn.

However, we cannot guarantee that our products are completely free of defects, since small imperfections may appear as part of handcrafted work. Even so, we are committed to working with the greatest care and dedication to meet client expectations. We will work with you as much as possible to ensure that you are satisfied with your suit.

If any issue arises, we ask clients to contact us within 30 days after receiving their item so we can offer an appropriate solution.

If you are looking for a different level of finish or experience, we recommend considering other makers who better match your expectations.

Right of Admission

AwooForSuits reserves the right to deny service to any client for any reason within legal limits. We are not required to disclose the reason for refusal. Reasons your project may be denied include, but are not limited to:

  • If you are under 18 years old.
  • If your character is considered culturally inappropriate or includes themes that may be sensitive or controversial.
  • If you have a history of illegal actions.
  • If you support acts of homophobia, racism, transphobia, pedophilia, zoophilia, or any violation of human rights.
  • If you are rude toward other fursuit makers or have been denied service by other makers for any of the reasons listed above.

Quotes

We offer a free space on our website for an initial evaluation of your project, which allows you to receive an approximate estimate of your suit cost. This amount is not final, since it is only a general reference.

The final price will be determined individually once commissions open. This estimate remains valid for one year unless prices are updated. In that case, a new estimate must be requested. An estimate does not guarantee a slot in future commission openings.

To request a quote, you must correctly complete the quote form (Quote) on our website. Requests sent by other means or incomplete forms will not be accepted.

How to Get a Slot

For your quote to be personally reviewed and considered for a slot, you must submit the form during the period when commissions are open. Only requests sent at that time will be received correctly and evaluated.

We will announce each opening in advance through our social media.

Once your project has been reviewed, you will receive a first email with the estimated final price. Afterwards, a second email will confirm whether your project has been selected.

If your project is selected, you may accept the quote and pay the initial 30% deposit, or decline the slot. If declined, the opportunity will be offered to another person and you may try again in future openings.

You will have 48 hours to confirm acceptance and, once confirmed, 72 additional hours to make the first payment.

Slots are not assigned on a first-come, first-served basis. We select designs based on our creative interests, technical feasibility, and current availability. If your character is not selected, please do not be discouraged; unfortunately, we cannot accept every project we would like to make.

To evaluate your project, it is mandatory to attach a clear reference sheet without shadows, including at least two views of the character. The character must belong to you (created by you or legally acquired).

All extras must be indicated in the form so we can calculate the final price correctly. If a design is not technically feasible, the client will be informed.

We do not offer slot reservations or negotiate prices.

Slot Openings and Waitlist

Normally, we try to open commissions at least twice per year. Each opening will be announced both on our social media and on our website home page. Additional openings may occasionally happen for special events or exceptional projects that the studio decides to accept.

Whenever workflow allows it, we offer one free fursuit head each year, raffled around our anniversary.

The waitlist is managed through our public Trello. Clients who have completed all payments receive priority on the list. We reserve the right to reorganize the queue as payments are made.

Updates and Waiting Time

At present, the studio is managed by one person. Work is done five days per week.

We post regular updates in our Telegram group and keep clients informed at each stage of the process. In case of delays or unforeseen issues, these will be communicated as early as possible.

We do not work under strict deadlines in order to ensure a more careful and sustainable creation process.

Items are usually completed as planned, unless the client requests modifications or additions during the process. Estimated production time may vary between 1 and 6 months depending on project complexity.

Creation Process

At present, we do not offer or carry out the following work:

  • Extremely realistic designs or airbrush details.
  • Copies of other creators styles or characters protected by copyright or owned by third parties.
  • Any electronic work, including fans, LEDs, or protective visors.
  • Hard 3D or resin bases, nor do we use bases made by other creators.

Some concepts may not be possible to reproduce exactly, such as certain fur colors or specific gradients. If a design is not feasible, we will inform you and discuss available alternatives. Some designs may require adjustments to be made into a suit.

During the creation process, we will show you material options as well as photos and videos of progress.

Once a project has been accepted, design changes are only allowed before material purchase. Changes must be clear and final from the beginning. Frequent or extreme changes may lead to project cancellation if completion is not possible. We are not responsible for design errors that are not clearly referenced or described in the information provided; these cases are non-refundable.

Once the suit is finished, we will carry out a promotional photo and video session. You may use these images for personal, non-commercial purposes. In addition, you will receive a care guide, a detail package, and fur samples for future commissions.

Payment

Once your commission is approved, we will send you an invoice with all details.

Payments are accepted only through PayPal or bank transfer within the European Union, in EUR.

A 30% deposit of the total invoice amount is required at the time of order acceptance. Payment must be made within a maximum of 72 hours after slot confirmation; if payment is not received within that period, the slot will be automatically released. This deposit is non-refundable under any circumstance, as it covers material purchases, planning, and team compensation.

Work will not begin until full payment has been received.

Payment Plans

Clients may choose a payment plan if paying the full amount in one payment is not viable. A minimum of 2 installments and a maximum of 8 installments are established. If a longer term is needed, we can assess it individually.

We recommend monthly payments until the full amount is completed, with a suggested range between EUR 200 and EUR 300 per month. This option is available only through PayPal.

A maximum delay of 30 days in the monthly payment is allowed without prior notice. After that period, the commission may be cancelled without refund rights. However, we recommend notifying us if you cannot make a payment on the expected date; we will gladly help or reorganize the schedule if an issue arises.

The full amount must be paid before suit completion. Orders are prioritized according to the paid percentage, so those with incomplete payments may be temporarily paused and moved behind other projects. This rule applies to all clients, even if new slots are opened.

Payment plans are only available for orders that include multiple items. Individual items must be paid in full.

By accepting these conditions, the client authorizes that part of the payment progress may be shown publicly on Trello.

Cancellations and Refunds

The client has the right to cancel their order for any reason. A cancellation is considered to be the decision by either party not to continue with the project due to non-compliance with the terms and conditions established in this contract.

A refund may be requested if the commission is cancelled before work begins. However, the initial 30% deposit is non-refundable in all cases. In these situations, the client does not acquire any rights over the materials or the product.

Refunds are only available for fursuits in the production phase, meaning when the client has started making payments. If the suit is already in production, the refund amount will be calculated based on work completed up to that date.

Once the suit is finished, refunds will not be accepted. In case of cancellation with refund, incomplete fursuits or parts will not be shipped either.

There will be no right to refund in the following cases:

  • Project abandonment without prior notice or justification by the client.
  • Measurement errors or unclear design references provided by the client.
  • Payment delays longer than 30 days without prior communication.
  • Aggressive conduct, harassment, or inappropriate behavior toward the team leading to commission cancellation.
  • The initial 30% deposit, which is non-refundable under any circumstance.

We reserve the right to reject or cancel a service for justified cause, as well as to deny future commissions to clients who have received previous refunds or cancellations.

Likewise, cancelled projects may be modified or completed for sale as "premades".

Shipping and Customs

Shipping cost is not included in the final price and must be paid separately once the order is finished.

The client will assume shipping costs and packaging materials. The approximate amount, once checked with the shipping agency, is between EUR 40 and EUR 100 within Europe, and between EUR 100 and EUR 400 for international shipments. Shipping is made from Spain.

At the time of shipment, the receipt and tracking number will be provided electronically.

We are not responsible for damage caused during transport or for lost packages. However, we will assist with shipment management and tracking in case of an incident, although we cannot replace the product.

For shipments outside Europe, customs fees may apply. The client is responsible for paying any applicable taxes or duties. We always declare the full product value to comply with legal regulations, so the declared value cannot be modified.

If the client is not willing to assume applicable customs fees, we reserve the right to reject the commission. We recommend reviewing the destination country import regulations in advance to avoid issues.

If a package is returned due to an incorrect address or customs rejection, the client must assume reshipping costs.

Warranty

All products include a 90-day warranty. If you detect any issue during this period, you may send your item to us for repair. The warranty covers major structural issues, open seams, or missing parts, but it does not include shipping costs if service is needed. After 90 days, we can provide additional repairs with a prior quote and payment by the client.

AwooForSuits is not responsible for damage caused by the client, including water damage, stains, mold, fire, misuse, or unauthorized modifications. Modifying the suit without our consent may void the warranty. Likewise, resale of the item to a third party automatically voids the warranty.

You may return your suit for minor touch-ups, which are free. Other repair services or additional modifications will be charged according to a quote. Before shipping it, the suit must be clean; if you need cleaning services, we can provide a separate quote.

AwooForSuits is not responsible for injuries inflicted during the use of our products. Any damage that happens to the client while wearing our suits is the client responsibility.

Allergies and Materials

It is the client responsibility to inform AwooForSuits of any material or animal allergy. We use the following materials: foam, neoprene, lycra/spandex, hot glue, plastics, and synthetic fur.

By accepting these terms, the client acknowledges and voluntarily accepts this risk. We cannot be held responsible for possible related conditions.

Personal Data

To comply with current privacy and data protection law, all information provided by the client will be used only for the following purposes: client communication, order management and completion, legal compliance, and tax declaration. We will not share this data with third parties, except with the tax authority when legally required.

We understand that personal data management is a sensitive topic, but its processing is a legal requirement to operate as self-employed workers in Spain.

Once the above purposes are fulfilled, all data will be deleted from our records.

Privacy Policy

We reserve the right to use the personal information you provide to ensure that you are not violating our terms (see Right of Admission). This may include reviewing your social media pages. Appropriate action will be taken if your actions are not in accordance with the law. We will never use your information for anything other than contacting you, completing your order, and shipping it to you.

Intellectual Property

You may not deconstruct or replicate our head bases or other parts. Parts used for eyes and paws are licensed by AwooForSuits, but all rights belong to the artists we have hired.

Values

The values and actions carried out by AwooForSuits do not reflect the personal opinions of its clients or team members. Likewise, the actions or opinions of our clients do not reflect those of the company.

Telegram Group and Channel

Our Telegram group is only available to clients; you will be added once the first initial payment has been confirmed.

Please be respectful; we expect good behavior in the group as if it were a family environment. Avoid inciting arguments, creating drama, using profane or offensive language, or behaving inappropriately. Non-compliance will result in your removal from the group and support services, our public disassociation, and removal of any reference to your commission from our social media and website.

Do not expect a strictly professional environment; the group exists to provide support and share work with clients, as well as to organize group photos at events and collect feedback.

Those who only want to receive updates may be invited to join the updates channel.

By commissioning us, you accept that you have read and agreed to these terms.