Frequently Asked Questions

About the fursuit

What species do you accept?: We are open to all species in general, but those that best fit our style and available materials are more likely to be accepted.
What if I do not have a reference sheet for my character?: While a character reference sheet increases the chances of being accepted, we may allow a good written description or another type of reference. However, if different artworks show different details or a written description lacks information, we cannot be held responsible if the character ends up with different details than desired.
Can you match any colour from my character?: We are strictly limited to the fabrics we can obtain from our suppliers. Colours are usually matched to the closest available, but this decision will always be consulted with you beforehand.
Can I change the character design after the deposit has been paid?: Please read our Terms of Service for more information. It is indeed possible, under certain conditions.
Can you use a different style for my fursuit?: Unfortunately, the style is what defines each fursuit maker, and we will work exclusively in our own style until we have perfected it.
What eye style do you use?: Our eyes are 3D-printed in the "Follow-me-eyes" shape, which creates the illusion of looking at you from any angle, seen through a mesh fabric. The eye design is painted by hand. Vision is decent, as far as fursuits go.
Can I order a fullsuit?: Yes! We have just opened commissions for fullsuits.
Do you sell separate parts?: Yes, you may order individual parts such as a tail or handpaws.
Do you line the inside of your fursuits?: Yes, all internal parts are covered with a neoprene lining.
I wear glasses — can I wear your fursuit heads with them?: If notified from the start, we will adapt the interior space of the head to accommodate glasses. Even so, it may still feel uncomfortable. We recommend considering contact lenses if this is the case.
Do you do airbrush details?: Not yet. We need to test this option before we can offer it.
Do you make movable jaws?: Not yet. We need to test this option before we can offer it.
Do you use real animal fur?: Never. We only work with faux fur and synthetic materials.

About shipping

Do you charge for shipping?: Please read our Terms of Service for more information. Yes, we will charge for shipping your order, even after the full cost of the suit has already been paid.
Do you ship internationally?: Yes, but we will look into specific countries we may have doubts about before accepting your order.
Where are you located?: Our workshop is in Ciudad Real, Spain, and all our shipments will be sent from there.

About production

How long will it take for my fursuit to be completed?: Each fursuit takes between 2 and 6 months to complete, depending on the complexity of the project. It will also depend on payment progress. For this reason we do not work with deadlines, but if you wish to know the status of your project, please check our Trello.
Where can I check the progress of my order in the queue?: For updates on your suit, we will keep you informed as they happen. You can also check the queue status on our Trello at any time, which shows the progress of all our accepted works.
I have pet allergies — do you have any pets?: At the moment we do not have any animals living with us. However, if you have allergies, please let us know in the form.

About placing orders

When do you open commissions?: We will announce them on our Telegram channel, our Twitter, our website and possibly other social media.
How do I get a slot?: Please fill out our form on our website. We will get in touch with you to let you know whether your commission has been accepted.
How do I pay?: We currently offer PayPal and bank transfers as payment methods.
Can I cancel an order or request a refund?: Please read our Terms of Service for more information. Yes, a refund or cancellation can be requested.
I am a minor — can I place an order with you?: We cannot provide our services to underage clients. It is mandatory that an adult is in charge of the order throughout the entire process.
Can you create copyrighted characters?: We cannot risk infringing on the copyright of existing characters, but we can accept original characters of which you hold the copyright.
Do you offer payment plans?: Please read our Terms of Service for more information. Yes, we can offer payment plans for larger orders; individual parts must be paid in a single instalment.
Can I send my own materials to help reduce the cost of my invoice?: Each case will be considered individually, but in general it is a risk we are not willing to take.